Campbell was determined that his [post office] department would be both efficient and self-supporting. To those ends, he terminated ineffectual postmasters, discontinued excessively expensive mail routes, fined delinquent contractors, and overhauled the department's accounting system. To Congress, Campbell proposed rate increases, the discontinuance of congressionally mandated discounts, and even the abolition of the franking privilege. He appeared indifferent to the fact that these initiatives offended powerful interests.